Appliance Repair FAQs
+ Is repairing an old appliance really a good investment?
In general, it’s far more economical and eco-friendly to repair an appliance than to replace it. When considering the cost of a new appliance, customers need to consider both the quality of appliance you can afford as a replacement versus the option of having the existing appliance properly repaired by a trained professional. At Able and Ready Appliance Repair, our technicians will diagnose and evaluate your appliance to help you to determine if it’s in your best interest to repair or replace the unit.
If you are comparing having your existing machine repaired or replacing it with a machine that is comparable in price with what you paid for your appliance 10 years or more ago, you will not be making a valid comparison. The machines are neither similar in quality nor durability for the same price over such a time span. If you were to replace your appliance with one that costs about what you paid 10 years ago, you’ll be repairing or replacing that new appliance every three to five years. You’ll either have to pay more up front for a new, high-quality machine that will give you another 10 years of service or purchase a lower-end unit that will need more repairs along the way.
If you’re still on the fence as to the best course of action, please know that older units tend to last much longer, even after a repair, than newer units. In the appliance business, it’s true that “they don’t make them like they used to.”
+ What types of appliances do you repair?
+ Do you offer weekend service?
+ What do you charge for service?
We do not charge an hourly rate like a plumber or electrician. Instead, we use the national job rate guide, “The Original Blue Book Major Appliance Job Rate Guide,” which is the national industry standard for job rate pricing. Using this tool, we are able to give you a quote for the exact cost of the job, after our in-person diagnosis, before any work is performed.
Our service fee charge is the cost of having our technician come to your home, diagnose the appliance, and give you an exact quote for the cost of the repair. We set our charging policy to be and “either/or” scenario. We charge either the service call fee or the cost of repair, whichever you choose to go with.
+ How does the Blue Book job rate guide work?
The Blue Book is an extensive database of all the possible repairs that can be completed for major appliances. It takes into account a variety of factors, such as ports, time and labor, special equipment, predictable and unpredictable circumstances surrounding specific jobs, inventory management, education/training, office staff, advertising, insurances, travel time to and from the customer’s home, and all service vehicle expenses.
The benefit to the customer with this system is the full transparency in the pricing and the ability to make an informed decision by knowing the exact cost of the job ahead of time. There are no hidden fees, no extra charges added in, no charge for extra time, and no charge for additional trips.
+ Do you offer a guarantee?
All of our repairs come with a guarantee. If the repair is labor-only work (no parts needed), that comes with a full 90-day warranty. For any parts-replacement repairs, we offer a one-year warranty on parts and labor for the work done. However, where our warranty stands above the rest, is that we don’t simply warranty the work we did that day. Instead, we warranty the entire appliance for the entirety of that year at cost. That means you have our full assurance that we not only did our best work on your appliance but we also feel confident that your appliance is well worth repairing and that you are investing your money wisely.
An example of this warranty:
Your washing machine breaks and you call us out to repair it. We determine it needs a new drain pump and install the part. If that pump were to go out within the next 12 months, we’ll come back out and replace it for no cost to you. However, six months later your machine is now not working because the lid lock won’t engage. We’ll come out and fix that lid lock at only the cost of doing business, no profit to our business. We can stand behind such an incredible warranty because we do the best work the first time around, leaving you with confidence in both us and your appliance.
+ Can you quote me a price over the phone?
+ What happens if your company does not have the parts to repair my appliance?
We have accounts with three major parts distributors across the country. If a part is still available, we will be able to get it. Because we do not have a parts house in the Wichita area, we have been sure to have a high stock inventory on hand. We very often have the part needed. However, there certainly are times when we have to order a part. In those instances, the part is typically to us within 24-48 hours, meaning we’ll be back to your home within 48-72 hours. If there is a need to order a part, an additional trip charge is not applied to your cost of repair.
+ How are appointments set?
Appointments are set in 3-hour blocks. This gives you a time frame for when the technician will be to you but also allows for flexibility in the schedule for those instances when a job takes longer than expected.
+ Can your service technician call me before coming out?
Yes, we always call ahead before going to your home so you are not stuck waiting for us. We do ask that on the day of your appointment that you watch for and answer that call so we can verify that someone is home and available for service. We cannot go to the home without confirming that someone is there. Further, we ask that the person in the home be 18 years of age or above.
+ What types of payment do you accept?
We accept cash, check, credit/debit cards, PayPal, and Venmo. We prefer to avoid credit/debit cards where we can due to the fees associated with them, but understand that many people need to utilize this form of payment and will gladly process them for you. We do not store card numbers.
+ Can you bill me for payment?
No, payment is due at the time of service.
+ Do you sell new or used appliances?
We do not sell new appliances. Occasionally, a customer will elect not to repair an appliance and will ask us if we can use it in any way. We believe in doing our part to keep appliances out of the landfill, so if we feel the appliance is still viable, we may take it and make the repair. We then sell that appliance for only what it cost us to repair it.
+ Help! I’ve started a repair and can’t finish the job. Will you fix the problem?
We cannot work on an appliance that a customer has already taken apart or worked on in any capacity. This causes a liability that our company cannot take on. If you have already tried to fix it yourself, we will not be able to help.